Other Policy

1 - Bank transfer payment - delivery via courier service:

- Immediately after receiving the payment via bank transfer, the consultant will call to notify the customer directly and schedule the delivery date and time. Depending on the customer's address, the delivery time can be from 12 to 72 hours.

- In case of late delivery without prior notice, the customer can cancel the order and will refund the full amount paid by the customer within 07 days.

- Products with value including VAT over 20 million VND, according to the VAT Law promulgated by the State, need to pay by transfer. Customers can call staff for detailed advice here.

2- Shipping fee + product insurance fee:

- Shipping fee: charged for products or subject to agreement.

- Product insurance fee: For products when shipped through a 3rd party that is a company that signs a shipping contract, the customer pays a product insurance fee depending on the value of the product. During transportation, if damage or loss occurs, customers will be compensated 100% of the product value at the time of sale if insurance is paid.

 

3 - Other cases:

- The customer has a request to transfer the goods to another 3rd party such as a garage, acquaintance, or a transport unit that does not sign a direct contract. The cost and all risks during transportation are borne by the customer. When the delivery staff hands over the product to a 3rd party, the customer and the customer's shipping partner need to confirm by phone, SMS or on the delivery note.